Thunderbird email problems

Did your ability to receive mail suddenly stop? Was it working before?

  • Check the service status of your ISP. (Many ISPs have a status or alert page on their website.) They may be having technical difficulties.
  • If your ISP provides a web-based email interface, try to log in and view your mail. If you can see your messages, the problem is probably related to your account configuration.
  • If you cannot log in to your ISPs web-based email interface, your password may have changed. If so, it must also be changed in Thunderbird. To change your password:
    • At the top of the Thunderbird window, click the Tools menu and select Options, or click the menu button fx57menu and choose Options.
    • On the Security panel, click on the Passwords tab and then click Saved Passwords….
    • Click on the relevant account and then click Remove.
    • Close and re-open Thunderbird. You will be prompted to enter a new password for the account.
  • If you recently updated Thunderbird, the firewall component of your Internet security suite may have blocked access of the new version of Thunderbird to the Internet. When this happens, IMAP folders may also disappear. There is some basic information about antivirus products and their known bad interactions with Thunderbird.

    Remove Thunderbird from your firewall’s list of trusted or recognized programs, then add it back manually (or when prompted). Otherwise, consult the documentation for your security suite / firewall / antivirus product for instructions on how to modify the firewall component of that product.

Call  +1-800-359-4380 for help and support.

Problems sending email from Thunderbird

Problems sending email from Thunderbird

I had a computer crash a few weeks ago and had to rebuild the software.  Moved up to Thunderbird 3.1for my email.  When I tried to receive email for my att account I had no trouble.  However now when I try to send from Thunderbird I get the following message;

An error occurred while sending mail. The mail server responded:  From address not verified – seehttp://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html.  Please verify that your email address is correct in your Mail preferences and try again.

Before with an older version of thunderbird I had no problems.  I noticed now the one setting on TB is for “SSL/TLS”, not just “SSL” or “TLS” as before.

solution

I think you may have two problems.

If you are trying to send email using a “From” address other than your primary DSL email, you need to verify it through AT&T Yahoo’s complicated and confusing verification system.  See this support article:  http://www.att.com/esupport/article.jsp?sid=KB402186(and good luck to you in figuring out how to do it — I’ve done it for many accounts and still do it wrong several times before I get it right).

Call  +1-800-359-4380 for help and support.

Thunderbird Outgoing Email Problems

Thunderbird Outgoing Email Problems

It is clear that several people are having problems with an outgoing email with Mozilla’s Thunderbird. Most outgoing e-mail problems are related to improper SMTP (Simple Mail Transport Protocol) configurations. Sometimes an ISP’s server configuration changes. Sometimes the user may not select the proper SMTP server for an account. In this post, I will attempt to cover some of the most common configurations that I find in the hope that one of them will work properly with your particular email server or ISP (Internet Service Provider).

The first part of this article begins with the post Outgoing Email Problems with Thunderbird. You might want to check that out for some background information.

I will start with some of the common SMTP configurations that I see. If you use a major ISP and your configuration is different, please post the name of your ISP and the configuration details in the comment section. Also, if you know of a publicly accessible page where the ISP offers configuration information, please post that as well.

Let’s get started.

First, the Thunderbird configuration section for SMTP server settings can be found at:

  1. Select Account Settings from the Tools menu.
  2. Scroll down to the bottom of the list if e-mail accounts.
  3. Select Outgoing Server (SMTP).

The section that you want is at the top of the right-hand side.

Highlight an SMTP account and click the Edit button, or if you want to add a new account click the Add button. The SMTP Server dialog box will pop up.

The Description is not important, but if you configure multiple SMTP accounts it would be a good idea to enter a description. The Server Name and the User Name are the two important areas to focus on. You will need to get this information from your hosting company or ISP. The account name is usually just the primary account name from your ISP. That is the name to the left of the @ in your primary e-mail address. With some ISPs it is important to use the primary account name and not necessarily the account name for the individual e-mail address you are using.

You do not need to set up separate SMTP accounts for each e-mail address if you have multiple e-mail accounts set up with the ISP. In fact, most ISPs allow you to run all of your outgoing e-mail through their SMTP servers, so if you find that one SMTP server works well, try selecting it for each of your e-mail accounts.

Typical AT&T SMTP Configuration in Thunderbird

  • Enter the SMTP Server Name. There are many variations of this, depending upon which AT&T e-mail service you are using. You will need to get the correct server name from your AT&T service provider.
  • Make sure that “Use name and password” is checked.
  • Use the full e-mail address for the primary account.
  • AT&T e-mail uses a secure connection. Click on the SSL radio button. The Port will change to 465 when you click the radio button.

AT&T Support Info: How to verify At&T email Settings.

Typical Cox.net SMTP Configuration in Thunderbird

  • Enter the SMTP Server Name. Cox uses different SMTP servers for different geographic regions in the USA. Get the proper SMTP server name by contacting Cox.
  • Make sure that “Use name and password” is checked.
  • Use the account name for the primary account. Thunderbird will prompt you for the password the first time you send e-mail.
  • Cox does not use a secure connection. Leave the No radio button selected.

Typical GMail SMTP Configuration in Thunderbird

  • Enter the Gmail SMTP Server Name.
  • Make sure that “Use name and password” is checked.
  • Enter your account name. If the e-mail address is myaccountname@gmail.com, the account name is my account name. Thunderbird will prompt you for the password the first time you send e-mail.
  • Gmail uses an encrypted connection. Make sure that the SSL radio button is selected.

A Very Important Final Step

Do not forget that if you set up an additional SMTP server configuration, you must select it in the Account Settings for each e-mail account you want to run through that server. Right-click on an account name and select properties to view the Account Settings. You may also have to clear the password assigned to an account when you switch SMTP servers. Follow the instructions in changing Thunderbird passwords to do so.

I found a page in the page in the Mozilla’s Thunderbird support section that includes links to set up pages with several popular ISPs. You might want to take a look at Creating accounts in Thunderbird for popular email providers to see if they have the configuration information that you need.

Some Additional Notes

  • Always get the proper outgoing email configuration information from your hosting company or ISP.
  • Don’t rule out the possibility that your PC might be causing the problem. Try temporarily disabling your virus software and firewall to see if either of these systems is blocking outgoing e-mail.
  • If possible, set up multiple SMTP configurations so that if one fails, you can switch to another. I run most of my mail through my Cox SMTP server because I have found it to be more reliable than AT&T. However, both accounts have gone down periodically. Mail servers run into problems just like any other server. Sometimes the customer service people that you call are completely unaware of any issues with server downtime.
  • If you are using a Yahoo account for e-mail, be aware that Yahoo changed their system configuration a while ago. See the following page for more information: Yahoo Outgoing E-mail Problems with Thunderbird.

Call +1-800-359-4380 for more support.

Redirecting emails in Thunderbird problem

Redirect Mails in Thunderbird :

Mails that have been sent to you in error can be forwarded in Thunderbird to the correct recipient of the email. This is happening regularly in companies for example where emails may reach the wrong recipient.

The forwarded message however does not look like the original one because it normally has the mail header attached to it. This looks pretty ugly and is not needed most of the time.

The Thunderbird add-on Mail Redirect allows you to redirect mails instead of forwarding them. The core difference is that a redirect sends the original mail along its way, while a forwarded mail adds the header information to it.

This ensures that the recipient will only see the original message and not the information that are attached when the email gets forwarded.

he extension Mail Redirect adds a Redirect option to the Thunderbird right-click menu which means that you can redirect multiple emails at the same time.

Instead of making use of the right-click menu, you can also use the keyboard shortcut Ctrl-B to do the same.

Emails that you want to redirect (or bounce) are opened in the following way in Thunderbird.

The resend mail form looks slightly different from regular mail forms. The first difference is the resend from menu at the top. Select one of your email addresses which you want used to resend the email.

You then need to add another email address under resend to, which is the target email address you want to send the email to.

The third and final difference is that you cannot add text or other data to the email, it just contains the same data that it arrived with.

The extension offers a couple of settings that you can take a look at when you open its options page in the Thunderbird add-ons manager.

Here you can disable the option that stores a copy of redirected mails in the sent folder, or add default to, cc and bcc resend recipients to make things easier.

This can be useful if you redirect messages to the same recipient at all times, or include a recipient at all times when that happens.

Call +1-800-359-4380 for more help and support.