Thunderbird email problems ; Call support @ 1-855-785-2511

Thunderbird email problems

Call support @ 1-855-785-2511

I have been using Nis 2011 since it was in beta and have been using Thunderbird 3.1 beta the whole time. Just starting today NIS has started to stop all incoming and outgoing email through thunderbird. I can get my email through web mail but it is just to slow and I like using Tunderbird. I am using win 7 ultimate with NIS 2011 and Thunderbird 3.1. If anyone has an answer please let me know.

Re: Thunderbird email problems


fjevader wrote:
I have been using Nis 2011 since it was in beta and have been using Thunderbird 3.1 beta the whole time. Just starting today NIS has started to stop all incoming and outgoing email through thunderbird.


What are the indications that NIS is actively blocking your email program?  What notifications and alerts are you seeing and what do they say?

 

Re: Thunderbird email problems

When I turn off the email protection like this:

 

Re: Thunderbird email problems

Hi

Thanks for the screenshot, but it does not tell us what you are actually seeing when mail delivery fails.  If you can be more specific about what happens when you try to send or receive mail it might help to define the issue.

 

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Re: Thunderbird email problems

When I click on the get mail button Thunderbird tells me that the connection has been refused from Road runner. Than once I turn off the email protection in NIS I will be able to receive and send email. This is all it tells me. I have already been to Road Runner and Mozilla and both say it is with Nortons and not them.  I have been over and over all the config stuff with both of them. Not too sure what else I can tell you at this time. And before you ask it is not Windows either. I have also updated every thing and ran two full systems scans and One system restore. Nothing works except to turn off NIS which is kind of stupid because that was one of the reasons I bought NIS to start with. Thanks just the same.

 

Re: Thunderbird email problems

Hi fjevader,

This may be an issue with the ports that are being used.  Please go to Account Settings in Thunderbird and let us know what ports are shown for Server Settings (POP Mail Server) and also for Outgoing Server (SMTP).  Have you gotten any notification from Road Runner about them blocking port 25?  Is this problem something new that just started happening out of the blue?

Norton can only scan ports 110 and port 25.  If you are required to use other ports, you will need to disable Norton Email Scanning.  Doing so would not pose any security risk, as all incoming attachments are scanned by Auto-Protect when they are opened, and outgoing message scanning is for the benefit of your recipients only.  Email scanning is an added layer of functionality that is carried over from earlier times – it is no longer an essential feature and you will be no less safe if you need to disable it.

 

Re: Thunderbird email problems

Thunderbird is using ports 110 and 25. I can’t believe you said that about the email scanning. If it’s not needed why do you keep it than? Thanks for all of your help.

 

Re: Thunderbird email problems


fjevader wrote:
I can’t believe you said that about the email scanning. If it’s not needed why do you keep it than?


It’s a carry-over from the past.  It’s useful sometimes, but no longer essential.  Norton email scanning should work fine with those ports, so something else must be going on.  What is the full version number of Thunderbird you are using?  You said 3.1 Beta.  I hope that was a typo, as the full release version has been available for quite some time and is now at version 3.1.6.If you are using the Beta release, you should uninstall it completely and install 3.1.6.

 

Re: Thunderbird email problems

It is the 3.1.6 Version and not the beta. The only thing I have not tried yet is to reinstall NIS. Will work on that later when I have the time. Thanks.

 

Re: Thunderbird email problems

Have you gone in to program control and made sure to add Thunderbird as allowed.  The .exe that was allowed before may not be valid any more.  I don’t know what else would have changed.  NIS2011 and Thunderbird with 3.1.6 work together without issue on my machine.  I have email scanning on and antispam turned off.

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Redirecting emails in Thunderbird problem ; call support @ 1-855-785-2511

I have instslled Mozilla Thunderbird in order to redirect a large number of emails.  Redirct extention works but there is a problem.   Original senders name and email subject line retained but date is latest date received at redirected site.  Need to have original date and time retained.  I saw a post on another site that original date can be preserved.  Anyone now how to do this?   Urgent.  Large batch of 150 or so emails almost useless with date sorting.  Thanks.

David

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Thanks war1,

That’s interesting, and the only thing I can think of is the receiving email client.  As noted above, when I redirected from rr.comgmail.com, the gmail did indeed show today’s date and time, BUT if I hit the Show Details, it did show the original date of 8/23/2007.

When it then was downloaded into TB (I use the pop access of gmail) It showed up as a received date of 8/23/07, but it also showed the recipient as the Original, not the redirected to address.

Have you tested this on your own?  Is there something I am missing?

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COMMENTS

war1

Expert Comment

 

The redirect extension of Thunderbird does not preserve the date.  There is a trick to preverse the date if redirecting emails to Gmail, but only for Gmail address.

Hope this helps, war1

mtz1of4

Expert Comment

Which redirect extension did you use?  I have successfully redirected from rr.com to gmail.com and kept the date intact.  If using the gmail interface, hit the Show Details text all the way to the right of the From after you open the mail.

But even better, if using Thunderbird to access the gmail account, it does in fact list it as the date of original delivery.

Additional Thunderbird issues

Warn that my server doesn’t use encryption? Support @1-855-785-2511

 Warn that my server doesn’t use encryption?

Support @1-855-785-2511

Warn that my server doesn't use encryption?
At the end of the “new account” setup, Thunderbird may display a warning like this:mail account setup warning

What does it mean?

This warning is displayed if you set up a mail server which does not use encryption (such as SSL or TLS) in order to protect your connection. The consequence is that (in theory) all your communication with this server (including login, password transmission and mail transfer) can be intercepted and read by a third party interloper.

What should I do?

First, you should check if your mail server supports encryption or not. Read its support and help articles in order to determine its connection settings.

  • If it supports encryption, then you should change the settings in Thunderbird. Click theChange settings button and correct the settings.
  • If it doesn’t, then you should consider:
    • using it at your own risk (check I understand the risk and click the Create accountbutton). Please don’t hesitate to complain to your mail provider about this lack of security and request that it updates its service to a higher level of security.
    • OR switch to a mail provider which offers a secure connection (such as Gmail, Yahoo,…).

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Thunderbird support @ 1-855-785-2511 (Toll Free)

Thunderbird support @ 1-855-785-2511 (Toll Free)

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. The current version is Microsoft Office Outlook 2013 for Windows and Microsoft Office Outlook 2011 for Mac.

Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note taking, a journal and web browsing.

It can be used as a stand-alone application, or can work with Microsoft Exchange Server and Microsoft SharePoint Server for multiple users in an organization, such as shared mailboxes and calendars, Exchange public folders, SharePoint lists and meeting schedules. There are third-party add-on applications that integrate Outlook with devices such as BlackBerry mobile phones and with other software such as Office and Skype internet communication. Developers can also create their own custom software that works with Outlook and Office components using Microsoft Visual Studio. In addition, Windows Mobile devices can synchronize almost all Outlook data to Outlook Mobile.

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  • Create and configure email and newsgroup accounts
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  • Manage data in Outlook Express
  • Customize Outlook Express
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Any other issue that you may be facing with Microsoft Outlook is promptly resolved by our highly experienced tech experts. Some features that are included within Microsoft Outlook may require expert technical intervention to understand and use. Our highly experienced tech support team ensures that no software clash takes place by making it compatible with your Windows Operating System.Assistance is provided 24/7, 365 days a year. We detect, point-out and fix errors of any kind through remote access. This enables us to access your computer or laptop via the internet.

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Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. The current version is Microsoft Office Outlook 2013 for Windows and Microsoft Office Outlook 2011 for Mac.

Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note taking, a journal and web browsing.

It can be used as a stand-alone application, or can work with Microsoft Exchange Server and Microsoft SharePoint Server for multiple users in an organization, such as shared mailboxes and calendars, Exchange public folders, SharePoint lists and meeting schedules. There are third-party add-on applications that integrate Outlook with devices such as BlackBerry mobile phones and with other software such as Office and Skype internet communication. Developers can also create their own custom software that works with Outlook and Office components using Microsoft Visual Studio. In addition, Windows Mobile devices can synchronize almost all Outlook data to Outlook Mobile.

Inquiry Form

Scope Of Support:
  • Create and configure email and newsgroup accounts
  • Troubleshoot email and newsgroup accounts
  • Manage data in Outlook Express
  • Customize Outlook Express
  • Resolve issues related to customizing Outlook Express

Any other issue that you may be facing with Microsoft Outlook is promptly resolved by our highly experienced tech experts. Some features that are included within Microsoft Outlook may require expert technical intervention to understand and use. Our highly experienced tech support team ensures that no software clash takes place by making it compatible with your Windows Operating System.Assistance is provided 24/7, 365 days a year. We detect, point-out and fix errors of any kind through remote access. This enables us to access your computer or laptop via the internet.