Need Help for Mozilla Thunderbird?

If you are planning to experience new email service provider along with a regular one that you have, Mozilla Thunderbird can be a great option with the amazing features that is has got. Without wasting much of your time we would introduce you to some of the noticeable features that makes it a must try.

Thunderbird Technical support

  • Account setup wizard: Easiest to start with it just takes your name, email address, password and the email account set up and with the help of the database the email account set up wizard would find the email settings.
  • Personalized email address: if you have always thought of having a personal email address for your home or business Mozilla does it for you. You can sing up with Thunderbird for getting the personal email address and the set up will be done automatically.
  • Reminder for attachment: The attachment reminder looks for the word attachment in the text and reminds you to add one.
  • Address book in one click: This lets you add people in your address book with just one click. You can do this by simply clicking on the star icon in the message that is received.
  • Multiple channel chat: Thunderbird supports multiple networks to let you do the chat with your favourite message applications. It makes easier to search any past conversation or emails.

Call  +1-800-359-4380 for help and support.

How to fix Mozilla Thunderbird issues on Windows 10

Fix Mozilla Thunderbird issues on Windows 10

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mozilla thunderbird windows 8.1

In our webmail vs desktop email client article, we mentioned that using desktop email clients has its benefits. Speaking of desktop email clients, one of the most popular email clients for Windows 10 is Thunderbird, but according to users, Thunderbird has its share of issues on Windows 10, and today we’re going to address some of these issues like Thunderbird won’t open links or more.

Thunderbird issues on Windows 10

Solution 1 – Update Thunderbird

Quite often issues with Thunderbird on Windows 10 can occur due to out dated version of Thunderbird. In order to fix most Thunderbird issues, it’s always good to use the latest version of Thunderbird on Windows 10 in order to avoid any potential incompatibility issues.

Solution 2 – Run Thunderbird from Safe Mode

According to users, Thunderbird hangs on their Windows 10 PC while trying to perform a certain action, and this can be caused by any third-party application. In order to fix this issue, some users are suggesting to start Thunderbird from Safe Mode. To do that follow these steps:

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To use DriverAgent Plus follow these simple steps:

  1. Download DriverAgent Plus (100% safe download and endorsed by us).
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  3. Click the Start Scan button and let DriverAgent Plus download all the necessary drivers.

Outdated drivers can often cause crashes, file loss and even permanent damage to your computer. To ensure that your computer is stable, make sure to regularly check for driver updates with DriverAgent Plus.

  1. Click the Start button.
  2. Now click the Power button, press and hold Shift on your keyboard and choose Restart from the menu.
    restart
  3. Once your computer restarts, you should see Advanced boot screen. ChooseTroubleshoot > Advanced Options > Startup Settings and click the restart button.
  4. When your computer restarts again, press F5 to choose Safe Mode with Networking.
  5. After entering the Safe Mode start Thunderbird. If Thunderbird is working normally in Safe Mode, the issue is most likely caused by a third-party application that is installed on your PC, and in order to fix Thunderbird, you’ll need to find the problematic application on your PC and disable/uninstall it.

Solution 3 – Disable Thunderbird add-ons

Sometimes issues with Thunderbird can be caused by third-party add-ons that you have installed. The easiest way to check if the certain add-on is causing issues with Thunderbird is to start Thunderbird Safe Mode. To do that, do the following:

  1. Press and hold Shift on your keyboard and run Thunderbird.
  2. You should see Thunderbird Safe Mode window. Check Disable all add-on sand click Continue in Safe Mode.
    thunderbird-safe-mode
  3. Optional: If the previous method isn’t working for you, you can always enter Safe Mode by starting Thunderbird normally and clicking the Menu icon in the top right and choosing Help >Restart with Add-ons Disabled.
    restart-with-addons-disabled

If you have resolved Thunderbird issues by entering the Safe Mode, then your issue is most likely caused by a Thunderbird extensions, and in order to fix the issue, you’ll have to disable/remove problematic extensions. To do that, follow these steps:

  1. Start Thunderbird.
  2. Click Menu button in the top right corner and choose Add-ons.
  3. Now select Extensions tab on the left.
  4. You should see a list of available extensions. Click Disable next to each extension in order to disable it.
  5. Now enable extensions one by one until you find the one that is causing you problems.

Quick solution to fix Thunderbird issues in Windows 10

  • Step 1: Download this PC Scan & Repair tool
  • Step 2: Click “Start Scan” to find Windows issues that could be causing errors with Thunderbird in Windows 10
  • Step 3: Click “Start Repair” to fix all issues.

Solution 4 – Disable your antivirus

As we previously mentioned, issues with Thunderbird can be caused by your antivirus software, most commonly Avira, Avast, and Norton. If you’re using any of these tools, we suggest that you try disabling them to see if that solves the issue. If disabling your antivirus doesn’t solve the issue, you might have to uninstall your antivirus completely and switch to a different one. We already wrote about the best antivirus software for Windows 10, so if you’re looking for a new security software, make sure you check it out.

Solution 5 – Run Thunderbird in compatibility mode

In order to fix issues with Thunderbird, sometimes it’s best that you run it in compatibility mode. To do that, follow these steps:

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  3. Click “Repair All” to fix all issues.
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  1. Find Thunderbird’s shortcut and right click it. Choose Properties from the menu.
    open-properties
  2. Navigate to Compatibility tab and check Run this program in compatibility mode for.
  3. Select one of the older versions of Windows from the list, for example, Windows 7 or Windows XP.
    compatibility-mode
  4. Click Apply and OK to save changes.

Solution 6 – Run CCleaner

Users reported that they have successfully fixed the issues with Thunderbird on Windows 10 after running CCleaner. Bear in mind that CCleaner can sometimes remove important files from your PC, so use it carefully.

Thunderbird issues on Windows 10 are most often caused by a third-party application or by a Thunderbird extension, and you can easily fix most of Thunderbird issues by following our solutions. We also did a comparison between Thunderbird and OE Classic, so if you can’t fix problems with Thunderbird, you might want to switch to OE Classic.

Call  +1-800-359-4380 for help and support.

Problems Reported With Thunderbird on Windows 8.1, 10

A good number of Mozilla’s Thunderbird users have been reporting problems in Windows 8.1. We go through some of them and report them to the community below.
mozilla thunderbird windows 8.1

Thunderbird Windows 10 Problems

Mozilla’s Thunderbird is compatible with Windows 8.1, but there are some versions that seem to be creating problems for some Windows 8.1 users. One of the users says that Thunderbird was working with Windows 8.1 but after switching to Thunderbird 24.2, it has stopped working, new mails weren’t arriving and it could not connect to server

Thunderbird was working with Windows 8.1 but when I upgraded to Thunderbird 24.2 it stopped receiving new mails and could not connect to server.

I’ve check the Thunderbird forums and found that there was a very simple cause that was generating this problem. Also, some Windows 8.1 users have been reporting similar problems when playing the online game Grepolis. The solution is just to check with your firewall and make sure it isn’t blocking Thunderbird. Let us know by leaving your comment if you are having other problems with Thunderbird in Windows 8.1 and we’ll try to find a working fix together.

Call +1-800-359-4380 for more support.

Thunderbird Outgoing Email Problems

Thunderbird Outgoing Email Problems

It is clear that several people are having problems with an outgoing email with Mozilla’s Thunderbird. Most outgoing e-mail problems are related to improper SMTP (Simple Mail Transport Protocol) configurations. Sometimes an ISP’s server configuration changes. Sometimes the user may not select the proper SMTP server for an account. In this post, I will attempt to cover some of the most common configurations that I find in the hope that one of them will work properly with your particular email server or ISP (Internet Service Provider).

The first part of this article begins with the post Outgoing Email Problems with Thunderbird. You might want to check that out for some background information.

I will start with some of the common SMTP configurations that I see. If you use a major ISP and your configuration is different, please post the name of your ISP and the configuration details in the comment section. Also, if you know of a publicly accessible page where the ISP offers configuration information, please post that as well.

Let’s get started.

First, the Thunderbird configuration section for SMTP server settings can be found at:

  1. Select Account Settings from the Tools menu.
  2. Scroll down to the bottom of the list if e-mail accounts.
  3. Select Outgoing Server (SMTP).

The section that you want is at the top of the right-hand side.

Highlight an SMTP account and click the Edit button, or if you want to add a new account click the Add button. The SMTP Server dialog box will pop up.

The Description is not important, but if you configure multiple SMTP accounts it would be a good idea to enter a description. The Server Name and the User Name are the two important areas to focus on. You will need to get this information from your hosting company or ISP. The account name is usually just the primary account name from your ISP. That is the name to the left of the @ in your primary e-mail address. With some ISPs it is important to use the primary account name and not necessarily the account name for the individual e-mail address you are using.

You do not need to set up separate SMTP accounts for each e-mail address if you have multiple e-mail accounts set up with the ISP. In fact, most ISPs allow you to run all of your outgoing e-mail through their SMTP servers, so if you find that one SMTP server works well, try selecting it for each of your e-mail accounts.

Typical AT&T SMTP Configuration in Thunderbird

  • Enter the SMTP Server Name. There are many variations of this, depending upon which AT&T e-mail service you are using. You will need to get the correct server name from your AT&T service provider.
  • Make sure that “Use name and password” is checked.
  • Use the full e-mail address for the primary account.
  • AT&T e-mail uses a secure connection. Click on the SSL radio button. The Port will change to 465 when you click the radio button.

AT&T Support Info: How to verify At&T email Settings.

Typical Cox.net SMTP Configuration in Thunderbird

  • Enter the SMTP Server Name. Cox uses different SMTP servers for different geographic regions in the USA. Get the proper SMTP server name by contacting Cox.
  • Make sure that “Use name and password” is checked.
  • Use the account name for the primary account. Thunderbird will prompt you for the password the first time you send e-mail.
  • Cox does not use a secure connection. Leave the No radio button selected.

Typical GMail SMTP Configuration in Thunderbird

  • Enter the Gmail SMTP Server Name.
  • Make sure that “Use name and password” is checked.
  • Enter your account name. If the e-mail address is myaccountname@gmail.com, the account name is my account name. Thunderbird will prompt you for the password the first time you send e-mail.
  • Gmail uses an encrypted connection. Make sure that the SSL radio button is selected.

A Very Important Final Step

Do not forget that if you set up an additional SMTP server configuration, you must select it in the Account Settings for each e-mail account you want to run through that server. Right-click on an account name and select properties to view the Account Settings. You may also have to clear the password assigned to an account when you switch SMTP servers. Follow the instructions in changing Thunderbird passwords to do so.

I found a page in the page in the Mozilla’s Thunderbird support section that includes links to set up pages with several popular ISPs. You might want to take a look at Creating accounts in Thunderbird for popular email providers to see if they have the configuration information that you need.

Some Additional Notes

  • Always get the proper outgoing email configuration information from your hosting company or ISP.
  • Don’t rule out the possibility that your PC might be causing the problem. Try temporarily disabling your virus software and firewall to see if either of these systems is blocking outgoing e-mail.
  • If possible, set up multiple SMTP configurations so that if one fails, you can switch to another. I run most of my mail through my Cox SMTP server because I have found it to be more reliable than AT&T. However, both accounts have gone down periodically. Mail servers run into problems just like any other server. Sometimes the customer service people that you call are completely unaware of any issues with server downtime.
  • If you are using a Yahoo account for e-mail, be aware that Yahoo changed their system configuration a while ago. See the following page for more information: Yahoo Outgoing E-mail Problems with Thunderbird.

Call +1-800-359-4380 for more support.

Thunderbird IMAP Folder Problem

Thunderbird IMAP Folder Problem

Benefits of IMAP

The IMAP protocol supports both online and offline activity. Therefore, messages can be stored both on the local machine and on the server, enabling numerous benefits:

  • Multiple clients can be used to access messages. For example, a Thunderbird user with a Microsoft Live account can use both the Thunderbird application that is installed on their system and the web-based interface provided by Microsoft.
  • Thunderbird users can download their messages to their local system and access them even when they are not connected to the internet.
  • Messages load faster when they are stored on a local drive. Search performance is much faster than searching a set of messages on a remote server. Full-text search of a message body is only possible on messages that have been downloaded.

In order to provide this kind of flexibility and functionality, though, messages must be synchronized between the local machine and the email server.

Synchronization

To understand message synchronization, consider the following scenarios:

  • A message is downloaded to Thunderbird and deleted in Thunderbird. (The message must be deleted from both the local machine and the email server.)
  • A message is downloaded to Thunderbird and later deleted by a web-based client (such as Yahoo Mail or Gmail). (The message must be deleted from the Thunderbird message repository.)
  • A draft message is composed and saved (but not sent) in Thunderbird. (The draft must be copied from the Thunderbird message repository to the email server.)

Whenever Thunderbird starts, it checks the state of synchronization between the Thunderbird message repository and the email server, and then performs any transfers that are necessary (such as downloading new messages from the server, deleting from the server any messages that have been deleted locally, etc). Thunderbird continually synchronizes with the email server as long as it is running and has access to the internet. If internet access is lost, Thunderbird will synchronize when access is reestablished.

Non-synchronized messages are still accessible within Thunderbird. The only difference is that rather than downloading the entire message, only the message “headers” are downloaded. (Message headers contain information like the sender, recipient(s), subject, etc – everything except the body of the message.) The message body is not downloaded until you click on the message in the message list (which means that if you are not online, you can’t read the message).

Synchronization impacts performance and disk space usage.

Call  +1-800-359-4380 for help and support.

Thunderbird Help Number

Mozilla Thunderbird is very trendy in the market with many facilities to protect our system from harmful virus. Sometimes Thunderbird suffer with errors like profile locks that blocks from accessing the services.

 Repair folder in Mozilla Thunderbird

  • Turn off automatic mail checking
  • Click the folder you want to repair in the Mozilla Thunderbird
  • Select the properties
  • Go to “general information” window and click on repair folder” 
  • Then click “ok”

Rebuild Multiple folders

  • Please confirm, Mozilla Thunderbird is not running
  • Open your profile directory on your system
  • Go to your account data folder( Imap accounts and Pop accounts)
  • Locate the “msf files” to tht folder you want to rebuild
  • Move the .msf files to trash
  • Do not delete the file without the .msf extension
  • Now see the file called “inbox”
  • And another file called “imbox.msf
  • Delete “Inbox.msf” file and leave the inbox in place.
  • Now restart Thunderbird and finally you have rebuild the removed .msf index files

Rebuild msf files by X-Mozilla Status

  • Open the thunderbird
  • Now go to “help” and then “troubleshooting information” 
  • Now click on the “open folder” 
  • See “imapmail folder” and click it
  • Select “imap mail” account name
  • Click on the inbox and open it with notepad
  • Now the mail will begin
  • Check the value , if not then edit
  • Now save the file and delete the .msf file
  • Finally restart Mozilla Thunderbird

Unlock Mozilla Thunderbird

  • Press “ctrl” to go to “window task manager” and “delete “keys
  • Click on the “processes”
  • Highlight Mozilla process and press “end task”
  • Close the window task manager
  • Restart your system to finish repairing

Missing and Deleted Messages Still Appears

  • Close Thunderbird and save the file with name “newInbox &put in “local folder” under “mail”
  • Restart Thunderbird
  • Now you can see all the all the missing emails in the new folder “newInbox”
  • Click right on an email
  • And go to “copy to “” and select IMAP mail account inbox

Thunderbird Support

The team support every technical errors and issues of all your electronic device 24*7 hours to keep you in comfort zone.

Thunderbird Support @ +1-800-359-4380.